Returns & Exchanges
At GimiMichi, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or incorrect. Please inspect your order upon arrival and contact us within 48 hours to initiate a resolution.
Document the Issue
Take clear photographs of the damaged product and the original shipping packaging to help our team assess the claim.
Contact Support
Email our customer service team at [email protected] with your order number and the photos of your items attached.
Verification Review
Our quality assurance team will review your request within 2 business days to verify the eligibility for a refund or replacement.
Receive Resolution
Once approved, we will process a full refund to your original payment method or ship out a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing