Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of your food products?
We prioritize quality by using temperature-controlled packaging and partnering with specialized couriers to ensure your items arrive in peak condition.
What is the typical shipping time for orders?
Most orders are processed within 24 hours. Depending on your location, standard delivery takes 2-4 business days, while express options are available for overnight arrival.
Do you offer international shipping?
Currently, GimiMichi ships within the domestic region only to maintain the strict quality and safety standards required for perishable food items.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Are there options for customers with specific dietary restrictions?
Yes, we offer a variety of gluten-free, vegan, and organic products. You can use our website filters to browse items that meet your specific dietary needs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.